Customer Service Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by handling incoming calls from customers regarding their TV, internet, and mobile services. The advisor will assist customers with technical issues and product inquiries while ensuring they have the appropriate services.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to learn from mistakes
• Strong sense of responsibility for work

Responsibilities

• Respond to customer inquiries about service issues, such as signal problems and internet connectivity
• Conduct needs assessments to enhance customer experience and promote relevant products
• Participate in a four-week internal training program to learn about technical support and product offerings
• Engage in ongoing conversations with customers to adapt to their changing needs

Skills

• Strong communication skills
• Ability to work in a fast-paced environment
• Team-oriented mindset with a focus on personal development

Education

• No specific educational requirements mentioned

Tools

Benefits

• Familiarity with customer service systems and technical support tools is beneficial
• Competitive hourly wage with additional weekend pay
• Individual commission structure
• Pension plan and health insurance options
• Discounts on broadband, TV, and mobile subscriptions
• Opportunities for social events and competitions