Customer Service Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by handling incoming calls from customers regarding their TV, internet, and mobile services. The advisor will assist customers with technical issues and ensure they have the appropriate products for their needs. A comprehensive training program will be provided for the first four weeks, during which the advisor will learn about technical support and product offerings.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries about service issues and product setup
• Engage in conversations to identify customer needs and suggest appropriate solutions
• Participate in training sessions and apply learned knowledge in real customer interactions

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Customer-oriented mindset

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Internal systems for customer support and product management
• Full-time position with an average of 37 hours per week
• Work includes shifts during weekdays and every third weekend
• Competitive hourly wage with additional weekend pay and commission opportunities
• Benefits include pension plan, health insurance, and discounts on services