Customer Service Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by handling incoming calls from clients regarding their telecommunications issues, including TV, internet, and mobile services. You will assist customers with troubleshooting and ensure they have the appropriate products for their needs. Initial training will be provided for the first four weeks, during which you will learn about technical support, systems, and products. Note that vacation is not permitted during the first three months of employment.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to learn from mistakes
• Strong sense of responsibility for your work

Responsibilities

• Respond to customer inquiries and troubleshoot issues related to TV, internet, and mobile services
• Engage in needs assessment to enhance customer experience and promote suitable product solutions
• Participate in ongoing training and development to improve service delivery

Skills

• Strong communication skills
• Ability to work in a fast-paced environment
• Team-oriented mindset with a focus on collaboration

Education

• Relevant experience in customer service or telecommunications preferred

Tools

Benefits

• Familiarity with customer support systems and telecommunications products is a plus
• Competitive hourly wage with weekend bonuses
• Individual commission structure
• Pension plan and health insurance options
• Discounts on broadband, TV, and mobile subscriptions
• Opportunities for social events and competitions