Customer Retention Advisor (Telecommunications, Kolding)

Job summary

This role focuses on maintaining customer loyalty and reducing churn by understanding customer needs and providing tailored solutions. The position is part of a results-oriented team that emphasizes clear communication and positive customer experiences.

Qualifications

• Experience in sales, customer service, or retention is beneficial but not mandatory.
• Strong communication and negotiation skills.
• Ability to create value-based dialogues with customers.

Responsibilities

• Proactively engage with customers to understand their needs and offer customized solutions.
• Convert potential cancellations into continued customer relationships through effective advisory skills.
• Collaborate with team members to learn and celebrate collective successes.

Skills

• Excellent listening and communication abilities.
• Strong problem-solving skills to address customer concerns.

Education

• No specific educational requirements mentioned; training will be provided.

Tools

• Familiarity with customer relationship management (CRM) tools is a plus but not required. Training will be provided on necessary tools.