Customer Communications Manager

Job summary

The Customer Communications Manager is responsible for creating and managing customer-facing communications, ensuring timely delivery of operational and crisis communications. This role involves collaborating with various stakeholders to produce engaging multimedia content and drive customer engagement through strategic communication efforts.

Qualifications

• 5-7 years of experience in communication roles, particularly in content development and execution.
• Fluent in English, with strong writing and speaking skills.
• Proven ability to manage and create compelling multimedia content.
• Experience in researching and analyzing information.
• Strong work ethic and ability to remain composed under pressure.

Responsibilities

• Plan, lead, write, and evaluate customer communications for various scenarios.
• Deliver operational communications, including advisories and crisis communications, effectively.
• Develop and execute communication plans that engage customers across multiple channels.
• Collaborate with global and regional teams, balancing competing priorities.
• Align communication activities with organizational priorities and strategy.

Skills

• Strong content creation and management skills.
• Excellent stakeholder management and collaboration abilities.
• Ability to listen to customer needs and tailor communications accordingly.

Education

• Relevant degree or equivalent experience in communications or related field.

Tools

• Experience with multimedia content creation tools and platforms.