Customer Advisor (Telecommunications, Sønderborg)

Job summary

This role involves providing exceptional customer service through inbound calls, assisting customers with issues related to television, internet, and mobile services. You will also engage in sales conversations to identify customer needs and promote suitable solutions.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure and organization in a fast-paced environment
• Willingness to take responsibility and learn from mistakes

Responsibilities

• Handle incoming customer inquiries regarding service issues and product support
• Conduct needs assessments to enhance customer experience and promote relevant products
• Participate in a structured training program for the first 7 weeks, including practical phone handling

Skills

• Strong communication and interpersonal skills
• Ability to work collaboratively in a team-oriented environment
• Adaptability to changing customer needs and product offerings

Education

• No specific educational requirements mentioned, but relevant experience in customer service is beneficial.

Tools

• Internal systems for customer support and product management
• Communication tools for handling customer inquiries