Customer Advisor (Telecommunications, Sønderborg)

Job summary

The role involves providing exceptional customer service by handling incoming calls from clients regarding issues with TV, internet, and mobile services. The position requires assisting customers with technical challenges and ensuring they have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to learn from mistakes
• Strong sense of responsibility for work

Responsibilities

• Respond to customer inquiries about service issues, including signal problems and equipment setup
• Engage in needs assessment to enhance customer experience and suggest suitable solutions
• Participate in a structured training program for the first 7 weeks, including hands-on phone time
• Work full-time with an average of 37 hours per week, including shifts on weekends

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Team-oriented with a focus on personal development

Education

• No specific educational requirements mentioned, but relevant experience in customer service is beneficial.

Tools

• Familiarity with telecommunications systems and customer support software is advantageous.