Customer Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing customer support through incoming calls, assisting clients with issues related to TV, internet, and mobile services, and ensuring they have the appropriate products. The position requires a focus on creating the best customer experience and includes a sales component to identify customer needs and promote relevant solutions.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Handle incoming customer inquiries regarding technical issues and product setup
• Engage in needs assessment to enhance customer experience and promote product offerings
• Participate in a four-week internal training program to learn about technical support and systems
• Work structured hours, including weekends, with an average of 37 hours per week

Skills

• Strong communication skills
• Customer-oriented mindset
• Ability to work in a fast-paced environment

Education

• No specific educational requirements mentioned

Tools

• Internal systems for customer support and product management