Customer Advisor (Sales, Full-time, Sønderborg)

Job summary

A customer advisor role focused on sales and customer service, primarily handling incoming calls from clients regarding TV, internet, and mobile services. The position emphasizes identifying sales opportunities while ensuring a positive customer experience.

Qualifications

• Strong customer-focused approach in dialogues.
• Goal-oriented with a drive to deliver results.
• Initiative and willingness to find solutions that meet customer needs.
• Commitment to quality in both customer experience and sales dialogues.

Responsibilities

• Answer incoming customer calls and address inquiries about products and services.
• Identify and suggest relevant products and services based on customer needs.
• Ensure customers leave conversations with the best solutions, integrating sales as part of excellent customer service.

Skills

• Strong sales drive and ability to exceed customer expectations.
• Excellent communication skills and customer engagement.

Education

• No specific educational requirements mentioned; however, a willingness to learn and adapt is essential.

Tools

Benefits

Work Setup

• Familiarity with customer service software and sales tools may be beneficial.
• Competitive hourly wage plus uncapped commission.
• Pension plan and health insurance.
• 9% flexible benefits account.
• Solid collective agreement.
• Discounts on broadband, TV, and mobile subscriptions.
• Training opportunities available after six months of employment.
• Full-time position with 37 hours per week.
• Working hours: Monday to Thursday 8:00-16:00, Friday 8:00-15:00, with no weekend work.
• Initial training period of 5 weeks with no vacation during the first 3 months.