Customer Advisor (Sales, Full-time, Sønderborg)

Job summary

This role involves engaging with customers primarily through incoming calls, addressing inquiries related to television, internet, and mobile services, while also identifying sales and upselling opportunities. The position is part of a results-driven team focused on delivering exceptional customer experiences and achieving sales targets.

Qualifications

• Strong customer-focused approach in interactions.
• Goal-oriented with a drive to deliver results.
• Initiative and willingness to find solutions that meet customer needs.
• Commitment to quality in both customer experience and sales dialogues.

Responsibilities

• Handle incoming customer calls and provide information on products and services.
• Identify customer needs and suggest relevant solutions.
• Ensure customers leave the conversation satisfied with their solutions.
• Contribute to a supportive and motivating team environment.

Skills

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.

Education

• No specific educational requirements mentioned, but a willingness to learn is essential.

Tools

Benefits

Work Schedule

• Familiarity with customer service software and sales tools is beneficial.
• Competitive hourly wage plus uncapped commission.
• Pension plan and health insurance.
• Flexible benefits account of 9%.
• Solid collective agreement.
• Discounts on broadband, TV, and mobile subscriptions.
• Opportunities for further education after 6 months.
• Full-time position with 37 hours per week.
• Working hours: Monday to Thursday 8:00-16:00, Friday 8:00-15:00, no weekend work.