CRM Manager & Product Owner

Job summary

This role involves leading the commercial CRM strategy and product ownership for Salesforce within a global organization. The position requires collaboration with various teams to enhance operational efficiency and user satisfaction.

Qualifications

• University degree in International Business, Digital Management, Sales Management, or a related field.
• Minimum of 5 years of experience in a CRM Manager, Product Manager, or similar role.
• Certified Salesforce Administrator and/or Platform App Builder.

Responsibilities

• Serve as the strategic Product Owner for the Salesforce platform, developing a product roadmap based on business needs.
• Manage stakeholder relationships and advocate for product requirements with central teams.
• Oversee system administration for over 250 users, customizing workflows and generating business insights.
• Support sales teams by identifying pipeline gaps and providing analytical insights.
• Develop and manage a global Salesforce Superuser community, including training and user acceptance testing.

Skills

• Strong analytical skills and experience in data analytics.
• Excellent interpersonal skills for collaboration across diverse teams.
• Proficient in English; knowledge of French, German, or Chinese is preferred.

Education

• University degree in a relevant field.

Tools

• Salesforce platform and related CRM tools.