Client Solution Architect

Job summary

The role involves overseeing end-to-end operational delivery and quality management for high-complexity clients. It serves as a senior operational interface among clients and various internal teams, ensuring timely and high-quality service while promoting process improvements.

Qualifications

• Bachelor’s degree or equivalent experience
• Strong analytical and project coordination skills
• Experience managing high-complexity clients and escalations
• Fluent in one Nordic language (Danish, Norwegian, or Swedish) and able to understand the other two

Responsibilities

• Resolve high-complexity operational client requests, including database changes and product coding.
• Manage MSD tickets and requests, ensuring compliance with SLA/OLA.
• Act as the primary operational contact for premium clients, participating in client calls and supporting de-escalations.
• Translate client needs into internal work orders and monitor execution timelines.
• Lead quality issue resolution and root-cause analysis with Data Operations.
• Coordinate complex feasibility assessments and support new business growth.
• Act as project coordinator for onboarding new clients or categories.
• Identify process gaps and drive continuous improvement initiatives.

Skills

• Strong analytical skills
• Project coordination expertise
• Client management and escalation handling

Education

• Bachelor’s degree or equivalent experience

Tools

• Experience with operational management tools and ticketing systems