Client Solution Architect (Remote, Nordic Region)

Job summary

The role involves managing end-to-end operational delivery and quality management for high-complexity clients. It serves as a senior operational interface, ensuring timely and high-quality service while driving process improvements.

Qualifications

• Bachelor’s degree or equivalent experience
• Strong analytical and project coordination skills
• Experience with high-complexity client management and escalations
• Fluent in one Nordic language (Danish, Norwegian, or Swedish) and understanding of the other two

Responsibilities

• Resolve high-complexity operational client requests, including database changes and product coding.
• Manage service tickets in accordance with service level agreements, coordinating across teams.
• Act as the primary operational contact for premium clients and support de-escalations.
• Translate client needs into internal work orders and monitor execution timelines.
• Lead quality issue resolution and root-cause analysis with relevant teams.
• Coordinate complex feasibility assessments and support new business growth.
• Act as project coordinator for onboarding new clients or categories.
• Identify process gaps and drive continuous improvement initiatives.

Skills

• Strong analytical skills
• Project management and coordination abilities
• Excellent communication skills in Nordic languages

Education

• Bachelor’s degree or equivalent experience

Tools

• Familiarity with operational management tools and ticketing systems