Client Programme Manager

Job summary

The role involves managing logistics programs specifically for aid, relief, and government operations, with a focus on enhancing customer experience and driving business growth. The position is based in Aarhus or Copenhagen, Denmark.

Qualifications

• Strong knowledge of KPI and data-driven performance in logistics.
• Experience in Government/Defense or Aid/Relief sectors.
• Excellent relationship-building skills with clients and internal stakeholders.
• Commercial awareness and interest in developing customer-focused solutions.
• Solid understanding of project logistics and supply chain solutions.
• Familiarity with continuous improvement techniques and metrics.
• Strong communication skills in English.

Responsibilities

• Drive data quality through reporting and Power BI tools.
• Support client managers in developing strategic roadmaps.
• Identify efficiency and optimization initiatives to enhance profitability and reduce costs.
• Lead quarterly business reviews with customers regarding performance.
• Manage digital transformation and new system implementations.
• Ensure foundational processes are in place for service delivery.
• Engage in stakeholder management both internally and externally.
• Drive performance metrics and customer satisfaction.
• Collaborate with cross-functional teams across the global network.

Skills

• Data and performance-driven mindset.
• Strong stakeholder management capabilities.

Education

• Not specified.

Tools

• Power BI and other reporting tools.