Client Program Manager

Job summary

The Client Program Manager will oversee the operational strategy for a key client, ensuring effective execution across Ocean and Logistics. This role involves implementing new business initiatives and enhancing the customer's supply chain efficiency.

Qualifications

• Assertiveness, decisiveness, and proactiveness.
• Attention to detail and customer-centricity.
• High sense of urgency and persistence.
• Consultancy skills to clarify customer needs and develop innovative solutions.
• Ability to manage stakeholders at various organizational levels.
• Previous experience in a Client Program Manager role or similar global position is preferred.

Responsibilities

• Understand the customer’s supply chain strategy and needs.
• Support the Client Program Department with strategic roadmap input.
• Identify efficiency and optimization initiatives to enhance profitability and reduce costs.
• Monitor service delivery performance and resolve operational escalations.
• Engage with third-party partners and ensure compliance with operational guidelines.
• Develop and deliver new solutions in collaboration with the commercial manager.

Skills

• Proficiency in continuous improvement techniques and a metric-driven approach.
• Knowledge of supply chain optimization and Maersk's operational structure.
• Ability to challenge existing processes and propose innovative delivery methods.

Education

• Relevant experience in supply chain management or logistics is preferred.

Tools

• Familiarity with Maersk's product offerings and operational systems.