Client Partner

Job summary

The Client Partner is responsible for driving customer success and managing key client relationships within the supply chain solutions sector. This role involves acting as a trusted advisor, ensuring effective delivery of solutions, and fostering long-lasting partnerships with clients.

Qualifications

• Over 8 years of experience in client relationship management, account management, or consulting, ideally in the supply chain software or technology industry.
• Bachelor's degree in Business, Engineering, Supply Chain Management, or a related field; an advanced degree is preferred.

Responsibilities

• Develop and maintain strong relationships with key decision-makers in client organizations, serving as the primary contact for client needs.
• Create strategic account plans tailored to client objectives, identifying upselling and cross-selling opportunities.
• Oversee the implementation and integration of solutions, ensuring project timelines and deliverables are met.
• Advocate for clients within the organization, providing feedback to product management and presenting updates to clients.
• Engage in business development activities, including proposal development and contract negotiations.

Skills

• Strong understanding of supply chain management principles and software solutions.
• Proficient in project management tools and methodologies.
• Exceptional communication, negotiation, and presentation skills, with strong problem-solving abilities.

Education

• Bachelor's degree in a relevant field; advanced degree preferred.

Tools

• Supply chain management software solutions and project management tools.