Client Operations Partner

Job summary

The Client Operations Partner is responsible for managing client interactions and ensuring tailored solutions that meet specific client needs. This role focuses on building strong client relationships and collaborating with internal teams to deliver high-quality service.

Qualifications

• Minimum of 2 years of experience working with corporate clients.
• Strong problem-solving and analytical skills, with the ability to interpret data and translate insights into actionable solutions.
• Bachelor's degree or equivalent.
• Excellent written and verbal communication skills, with a client-centric approach.
• Proficiency in English is required.
• Strong skills in Excel and MS Office.
• Ability to collaborate across teams and manage multiple projects effectively.
• Proactive attitude focused on continuous improvement and client satisfaction.

Responsibilities

• Act as the primary operational contact for clients, addressing operational concerns such as requirement gathering and quality issues.
• Communicate effectively with clients and coordinate meetings in collaboration with Customer Success and Sales Teams.
• Manage internal projects across Commercial and Operations teams.
• Gather client requirements and translate them into actionable internal work orders, setting project timelines and monitoring progress.
• Collaborate with internal operations teams to resolve client inquiries efficiently.
• Ensure high-quality solution delivery to clients, maintaining standards and timelines.
• Identify opportunities for enhancing client data and suggest improvements for database production.
• Coordinate with BAU teams on quality checks before delivery to clients.
• Participate in operational and quality review meetings, addressing client concerns with internal teams.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Excel and MS Office.

Education

• Bachelor's degree or similar qualification.

Tools

• Excel, MS Office.