Client Operations Partner (Remote, Copenhagen)

Job summary

The Client Operations Partner plays a crucial role in managing client interactions and ensuring tailored solutions meet specific client needs. This position focuses on building strong relationships with clients while collaborating with internal teams to deliver high-quality services.

Qualifications

• Minimum of 2 years of experience working with corporate clients.
• Strong analytical and problem-solving skills to interpret client needs and data.
• Bachelor's degree or equivalent.
• Excellent written and verbal communication skills with a client-focused approach.
• Proficiency in English is essential.
• Strong skills in Excel and MS Office.
• Ability to work collaboratively across teams and manage multiple projects.
• Proactive attitude aimed at continuous improvement and client satisfaction.

Responsibilities

• Act as the primary operational contact for clients, addressing operational concerns such as requirement gathering and quality issues.
• Communicate effectively with clients and coordinate meetings in collaboration with Customer Success and Sales Teams.
• Manage internal projects across Commercial and Operations teams.
• Gather client requirements, translate them into actionable work orders, and monitor project timelines.
• Collaborate with internal operations teams to resolve client inquiries efficiently.
• Ensure high-quality solution delivery to clients, adhering to timelines and standards.
• Identify opportunities for enhancing client data and suggest improvements.
• Coordinate with BAU teams for quality checks before delivery.
• Participate in operational and quality review meetings to address client concerns.

Skills

• Strong problem-solving and analytical skills.
• Excellent communication skills.
• Proficiency in Excel and MS Office.

Education

• Bachelor's degree or similar qualification.

Tools

• Proficient use of Excel and MS Office.