Client Operations Partner

Job summary

The Client Operations Partner is responsible for managing client interactions and ensuring tailored solutions that meet specific client needs. This role focuses on building strong relationships with clients and collaborating with internal teams to deliver high-quality service.

Qualifications

• Minimum of 2 years of experience working with corporate clients.
• Strong problem-solving and analytical skills to understand client needs and translate insights into actionable solutions.
• Bachelor's degree or equivalent.
• Excellent written and verbal communication skills with a client-centric approach.
• Proficiency in English.
• Strong skills in Excel and MS Office.
• Ability to work collaboratively across teams and manage multiple projects.
• Proactive attitude focused on continuous improvement and client satisfaction.

Responsibilities

• Act as the primary operational contact for clients, addressing operational concerns such as requirement gathering and quality issues.
• Communicate effectively with clients and coordinate meetings in collaboration with Customer Success and Sales Teams.
• Manage internal projects across Commercial and Operations teams.
• Gather client requirements, create actionable internal work orders, and monitor project timelines.
• Collaborate with internal operations teams to resolve client inquiries efficiently.
• Ensure high-quality solution delivery to clients, meeting agreed-upon timelines.
• Identify opportunities for enhancing client data and suggest improvements.
• Coordinate with BAU teams for quality checks before delivery.
• Participate in operational and quality review meetings to address client concerns.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Proficiency in Excel and MS Office.

Education

• Bachelor's degree or similar.

Tools

• Excel, MS Office.