Business Process Owner (Customer Experience, Humlebæk)

Job summary

This role involves defining and managing global processes for engaging with Health Care Professionals (HCPs) within a MedTech environment. The Business Process Owner will work to optimize operations and implement digital solutions that enhance customer experience and operational efficiency.

Qualifications

• Over 5 years of experience in business or commercial operations.
• Master’s degree in business, economics, digital, or a related field.

Responsibilities

• Define and own business processes for HCPs, balancing standardization with local needs.
• Drive process optimization and implementation across key markets.
• Identify and implement digital enhancements for improved user experience.
• Map customer journeys to align sales cycles with customer needs.
• Provide first-line support for markets regarding systems, processes, and tools, escalating issues as necessary.

Skills

• Strong communication skills and ability to navigate complex stakeholder environments.
• Independent and pragmatic approach with the ability to make clear decisions and push back when necessary.

Education

• Master’s degree in a relevant field.

Tools

• Familiarity with Salesforce and digital platforms for process optimization.