Business Process Manager (On-site)

Job summary

The role involves enhancing global customer processes, specifically within the Order-to-Cash (O2C) framework, focusing on commercial operations. The Business Process Manager will collaborate with various stakeholders to design, improve, and implement efficient processes that support the customer journey.

Qualifications

• Experience in business process management, ERP implementations, or process improvement initiatives.
• Familiarity with gathering requirements, writing user stories, and documenting processes.
• Background in Order-to-Cash processes or ERP platforms like Microsoft Dynamics 365 Finance & Operations is advantageous.

Responsibilities

• Act as a liaison between business and technology to facilitate process design and documentation.
• Contribute to the evolution of the global ERP template based on business needs.
• Support global rollout activities and ensure successful implementations across diverse cultures.
• Engage with stakeholders from Sales, Customer Service, Finance, Operations, Logistics, and IT to align business needs with solutions.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and facilitation abilities.
• Proactive and comfortable in navigating complex environments.

Education

• Relevant degree or equivalent experience in business process management or related fields.

Tools

• Experience with ERP systems, particularly Microsoft Dynamics 365 Finance & Operations, is preferred.