Business Process and Systems Specialist

Job summary

This role focuses on enhancing business processes and enterprise systems to support operational efficiency and strategic goals. It involves collaboration across departments to drive process improvements and system optimizations.

Qualifications

• Bachelor’s degree in Business, IT, Engineering, or related fields.
• Solid experience in business process improvement and/or enterprise systems support.
• Proven experience in process mapping, analysis, and optimization.
• Hands-on experience with ERP, BPMS, or other enterprise systems.
• Strong understanding of user training and competence development practices.
• Ability to translate business requirements into system functionality.
• Proficiency with Microsoft Office tools.
• Fluent in English for communication in an international environment.

Responsibilities

• Facilitate process mapping and improvement workshops to document and analyze current-state processes.
• Collaborate with process owners to design optimized future-state workflows.
• Monitor and analyze process performance using KPIs and metrics.
• Identify, document, and share best practices across functions.
• Lead competence development initiatives and training for process owners and end-users.
• Support cross-functional alignment through participation in Global Process Workshops.
• Maintain process documentation in the Business Process Management System (BPMS).
• Act as product owner or key user for assigned enterprise systems.
• Manage user access and ensure data integrity in collaboration with IT.
• Provide advanced user support and coordinate issue resolution with IT and vendors.
• Lead system training initiatives and track system KPIs.

Skills

• Structured, proactive, and collaborative approach to work.
• Strong focus on data accuracy and continuous improvement.

Education

• Bachelor’s degree in a relevant field.

Tools

• ERP, BPMS, Microsoft Office.