Business Process and Systems Specialist (Energy Sector, Remote)

Job summary

This role focuses on enhancing business processes and enterprise systems to ensure seamless operations and support strategic initiatives within the organization. The position emphasizes collaboration, continuous improvement, and operational excellence.

Qualifications

• Bachelor’s degree in Business, IT, Engineering, or related fields.
• Solid experience in business process improvement and/or enterprise systems support.
• Proven experience in process mapping, analysis, and optimization.
• Hands-on experience with ERP, BPMS, or other enterprise systems.
• Strong understanding of user training and competence development practices.
• Ability to translate business requirements into system functionality.
• Proficiency with Microsoft Office tools.
• Fluent in English for communication in an international environment.

Responsibilities

• Facilitate process mapping and improvement workshops to document and analyze current-state processes.
• Collaborate with process owners to design optimized future-state workflows.
• Monitor and analyze process performance using KPIs and metrics.
• Identify and share best practices across functions.
• Lead competence development initiatives and train process owners and end-users.
• Support cross-functional alignment through participation in Global Process Workshops.
• Maintain process documentation in the Business Process Management System (BPMS).
• Act as product owner or key user for assigned enterprise systems.
• Manage user access and ensure data integrity in collaboration with IT.
• Provide advanced user support and coordinate issue resolution with IT and vendors.
• Lead system training initiatives, including onboarding and documentation.
• Track and report system KPIs (usage, adoption, performance).
• Participate in system implementation projects, including testing and post-go-live support.

Skills

• Structured, proactive, and collaborative approach to work.
• Enjoy working across disciplines and cultures.
• Value data accuracy and driven by continuous improvement.

Education

• Bachelor’s degree in relevant fields.

Tools

• ERP, BPMS, Microsoft Office.