Business Operations Manager (Remote)

Job summary

This role involves enhancing the efficiency of EOR Operations by driving clarity and support across various domains. The Business Operations Manager will collaborate with senior leaders to ensure scalable execution and measurable outcomes in a fully remote environment.

Qualifications

• Proven experience in business operations, program/project management, or operational excellence, preferably in EOR Operations or a similar field.
• Strong project management capabilities, able to navigate complex, multi-stakeholder projects from inception to completion.
• Ability to align teams with differing priorities and influence outcomes without direct authority.
• Proficient in using AI to enhance workflows and solution design.
• Comfortable with operational metrics and reporting tools (e.g., Sigma, Zendesk, Google Sheets) to derive insights and recommendations.
• Excellent written communication skills, with a focus on transparent and effective asynchronous communication.
• Self-directed and proactive, demonstrating high ownership and follow-through.
• Experience in improving systems and processes for increased efficiency and clarity.
• Quick decision-making skills with strong judgment on trade-offs and risks.

Responsibilities

• Lead cross-functional projects from ideation to execution, including defining requirements, planning milestones, and measuring impact.
• Identify and address operational gaps within EOR domains, coordinating with responsible parties to ensure effective remediation.
• Maintain visibility and alignment across EOR Operations, tracking initiatives, dependencies, and risks.
• Implement AI-driven improvements to operational mechanisms, ensuring accuracy and measurable impact.
• Facilitate prioritization for cross-domain work and establish governance for conflict resolution.
• Manage reporting inputs and convert data insights into actionable recommendations.
• Continuously enhance EOR-wide operating mechanisms to minimize errors and inefficiencies.
• Support audit and compliance management for cross-functional initiatives.
• Collaborate with various departments to align on operational requirements and ensure smooth execution.

Education

• Not specified.

Tools

• Sigma, Zendesk, Google Sheets.