Associate Director, Business Systems

Job summary

The role involves establishing and leading a Business System to create a globally consistent operational framework for critical processes within the organization. The position requires collaboration with various senior stakeholders to enhance execution and drive sustainable growth.

Qualifications

• Extensive senior-level experience in a Business System environment.
• Proven track record in cross-functional process optimization from an end-to-end perspective.
• Strong strategic thinking combined with pragmatic execution capabilities.
• Experience in embedding digital solutions and AI into operational improvements.

Responsibilities

• Recruit, develop, and lead a central Business System team.
• Define standards and governance for processes.
• Develop a phased Business System roadmap and ensure consistent follow-through.
• Establish Business System KPIs and integrate them into performance routines.
• Identify and scale digital and AI opportunities for process improvement.
• Monitor adoption and business impact of the Business System.

Skills

• Strong stakeholder management and communication skills.
• Ability to navigate a matrix organization effectively.
• Capacity to translate strategy into operational practices.
• Leadership maturity to build capabilities and develop teams.

Education

• Relevant degree or equivalent experience in business systems or related fields.

Tools

• Familiarity with digital tools and AI technologies for process improvement.