Associate Account Manager (Australia)

Job summary

The role involves managing and expanding a portfolio of existing customers in Australia and New Zealand, focusing on retention and growth. The Associate Account Manager will drive renewals, enhance customer satisfaction, and position the company as a long-term partner.

Qualifications

• Fluent in English.
• 1–3 years of experience in sales or account management, preferably in software, digital, or online marketing.
• Proven experience in B2B sales or account management in a fast-paced environment.
• Familiarity with the Australian and New Zealand markets is a plus.

Responsibilities

• Manage a portfolio of SMB customers across Australia and New Zealand.
• Increase renewal rates and reduce churn while helping customers grow their businesses.
• Analyze market trends and customer behavior to identify growth opportunities.
• Build strong relationships with customers to ensure satisfaction and product adoption.
• Identify upsell opportunities and new revenue streams.
• Advocate for customer needs internally.

Skills

• Strong relationship-building skills.
• Commercial acumen and ability to understand customer needs.
• Ability to work effectively in a team-based environment.

Education

• Relevant degree or equivalent experience preferred.

Tools

• Proficiency in Salesforce and other CRM tools.