Associate Account Manager (Australia)

Job summary

The role involves managing and expanding a portfolio of existing customers in Australia and New Zealand, focusing on driving renewals and fostering long-term partnerships. You will leverage commercial acumen and relationship-building skills to enhance customer satisfaction and revenue growth.

Qualifications

• Fluent in English.
• 1–3 years of experience in sales or account management, ideally in software, digital, or online marketing sectors.
• Strong commitment to understanding customer needs and exceeding expectations.
• Proven track record in B2B sales or account management in a dynamic environment.
• Experience with Australian and New Zealand markets is a plus.

Responsibilities

• Manage a portfolio of SMB customers, focusing on retention and growth.
• Increase renewal rates and reduce churn while supporting customer business growth.
• Analyze market trends to identify opportunities for improvement.
• Build strong relationships to ensure product adoption and contract renewals.
• Pursue upsell opportunities and new revenue streams.
• Advocate for customer needs within internal teams.

Skills

• Strong relationship-building abilities.
• Ability to work effectively in a team-based environment.
• Self-motivated with good time management skills, particularly for morning productivity.

Education

• Relevant educational background preferred but not specified.

Tools

• Experience with Salesforce for maintaining customer data and executing renewal processes.