AI Operations Lead (Hospitality, Hybrid in Europe)

Job summary

This role focuses on enhancing operational efficiency through AI in a hospitality setting. The AI Operations Lead will collaborate with various departments to identify manual processes that can be automated, ensuring a seamless guest experience while documenting all solutions for sustainability.

Qualifications

• Daily user of AI tools, with a strong understanding of their applications in business.
• Proven experience in building automations that have resulted in time or cost savings.
• Familiarity with no-code/low-code platforms such as Make, Zapier, and n8n.
• Ability to think systemically about business processes and identify areas for improvement.
• Strong documentation skills to ensure all automations are maintainable.
• Excellent communication skills to convey technical concepts to diverse audiences.
• Self-motivated and capable of identifying problems worth solving without extensive guidance.

Responsibilities

• Develop and implement AI-driven automations across various operational areas including revenue management and guest communication.
• Conduct a thorough audit of departmental workflows to identify pain points and create a prioritized AI implementation roadmap.
• Standardize AI tool usage across the organization and establish governance frameworks.
• Automate high-impact workflows while ensuring proper documentation and ownership.
• Foster internal AI literacy through workshops and guides for team members.
• Report on the impact of AI initiatives to executive leadership, focusing on metrics such as time saved and guest experience improvements.

Skills

• Proficiency in no-code/low-code automation tools.
• Strong analytical and problem-solving abilities.
• Effective communication and teaching skills.
• Experience in operational roles or transformation initiatives is beneficial.

Education

• Not specified, but relevant experience is prioritized over formal qualifications.

Tools

• Familiarity with AI tools like ChatGPT, Claude, and property management systems like Mews PMS is advantageous.