Account Manager (SaaS, Remote/Hybrid, Germany/Denmark)

Job summary

This role focuses on growing a portfolio of existing customers through strategic engagement and relationship management. The position requires patience and persistence to drive significant account growth over time.

Qualifications

• Fluent in English and German, with the ability to work across UK and German-speaking markets.
• Previous sales experience is preferred, particularly in SaaS, but not mandatory.
• Understanding of account growth strategies, specifically 'land and expand'.
• Comfortable initiating and driving conversations with both end-users and executive-level buyers.
• Results-oriented with a structured approach to sales methodologies (e.g., MEDDPICC).

Responsibilities

• Develop and expand a portfolio of existing customers through upselling, renewing, and increasing pricing.
• Conduct structured business reviews with clients, including HR leadership and executives.
• Proactively engage with customers through calls and follow-ups to maintain momentum and traction.
• Navigate complex buying groups, including Learning & Development, HR, IT, and procurement.

Skills

• Strong communication skills in both English and German.
• Ability to understand customer needs and buying behaviors.
• Proficient in following a structured sales process and tracking deal progress.

Education

• Relevant experience in sales or account management.

Tools

• Familiarity with CRM systems and sales tracking tools.