Account Manager (iGaming, Copenhagen)

Job summary

The role involves managing and nurturing key client relationships within the iGaming sector, serving as the primary contact for clients to ensure satisfaction and identify growth opportunities.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field; a master's degree is advantageous.
• Proven experience in an Account Manager role or similar within the iGaming industry.
• Strong knowledge of iGaming sector regulations and trends.
• Excellent communication and interpersonal skills.
• Ability to collaborate with cross-functional teams.
• Strong problem-solving skills and proactive client engagement.
• Proficiency in CRM software and MS Office Suite.
• Willingness to travel for client meetings and industry events as needed.

Responsibilities

• Develop and implement client objectives and strategies to achieve commercial goals.
• Serve as the main point of contact for clients, addressing inquiries and concerns.
• Build and maintain strong relationships with key clients.
• Understand client needs to provide tailored solutions.
• Communicate the value of software products effectively to clients.
• Collaborate with product development teams to relay client feedback.
• Ensure successful project implementation and delivery.
• Manage client project progress and resolve issues promptly.
• Maintain accurate records of client interactions and project details in CRM.
• Conduct regular check-ins and business reviews with clients.
• Prepare detailed reports on account health and revenue forecasts.
• Identify upselling and cross-selling opportunities with existing clients.
• Work with the sales team to expand the client portfolio.
• Stay updated on industry trends to provide insights to clients.
• Participate in industry events to enhance knowledge and networking.

Skills

• Strong communication and interpersonal skills.
• Problem-solving and proactive approach to client needs.
• Ability to work collaboratively with various teams.

Education

• Bachelor's degree in Business, Marketing, or a related field; a master's degree is a plus.

Tools

• CRM software and MS Office Suite.