Workplace Services Concierge

Job summary

The Workplace Services Concierge is responsible for providing exceptional hospitality and customer service to ensure a productive and memorable in-office experience for employees and visitors. This role requires a focus on delivering world-class service and the ability to work independently while adhering to business timelines.

Qualifications

• At least 2 years of professional experience, preferably in Office Services, Concierge, or Reception roles.
• Previous hotel or hospitality front-of-house experience is a plus.
• Exceptional written and verbal communication skills.
• Ability to interact with all levels of staff, clients, and external professionals.
• Basic understanding of local building and fire codes, Fire Life Safety plans, and Environmental Health & Safety standards is beneficial.
• Strong organizational skills and the ability to prioritize multiple tasks.
• High level of integrity and ethics, maintaining confidentiality.
• Proficient in Microsoft Office and Google Suite products.

Responsibilities

• Greet and welcome visitors, directing them appropriately and notifying employees of arrivals.
• Assist in executing in-office workplace service events and employee activities.
• Coordinate onsite/offsite meeting arrangements, including catering and room setup.
• Support the onboarding process for new hires, including workspace preparation.
• Maintain security and a clutter-free reception area.
• Serve as a local expert for visiting staff regarding hotels, restaurants, and activities.
• Respond to workplace inquiries and take corrective actions as necessary.
• Manage office supplies and maintain inventory levels.
• Handle incoming mail and coordinate express mail services.
• Perform office administration tasks as needed.

Education

• No specific educational requirements stated, but relevant experience is preferred.

Tools

• Microsoft Office Suite
• Google Suite