Training Success Specialist (Remote, Denmark)

Denmark
Posted 4 days, 9 hours ago
Customer Service

About the role

Job summary

This role focuses on supporting training programs and enhancing participant experiences in both virtual and in-person settings. The Training Success Specialist will collaborate with instructors to ensure smooth operations and provide expert guidance on digital tools.

Qualifications

  • Comfortable presenting and facilitating group activities.
  • Intellectually curious and proactive in taking initiative.
  • Strong time management and organizational abilities.
  • Adaptable and capable of problem-solving.
  • Proficient in spoken and written Danish, Norwegian, Swedish, and English.
  • Detail-oriented with a focus on broader objectives.
  • Friendly and responsive communication style with a genuine interest in people.
  • Familiarity with MS 365, online meeting platforms, and CRM systems.
  • Team-oriented with collaborative skills.

Responsibilities

  • Partner with instructors to enhance classroom experiences for participants.
  • Prepare training venues and coordinate with catering for in-person events.
  • Build rapport with attendees and address their needs during training.
  • Maintain expertise in digital tools and stay updated on training offerings.
  • Collaborate with operations to ensure all course-related activities are completed efficiently.
  • Analyze feedback and performance metrics to improve training programs.
  • Engage in cross-functional projects, including marketing support.

Skills

  • Professional proficiency in multiple languages is preferred.
  • Experience in managing or hosting events is advantageous.
  • Background in project management or adult learning is beneficial.
  • Understanding of data protection regulations is a plus.

Education

  • Degree level education or equivalent experience in Customer Service is preferred.

Tools

  • MS 365, online meeting platforms, CRM systems.
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