Training Success Specialist (Remote, Denmark)

Job summary

This role focuses on supporting training programs and enhancing participant experiences in both virtual and in-person settings. The Training Success Specialist will collaborate with instructors to ensure smooth operations and provide expert guidance on digital tools.

Qualifications

• Comfortable presenting and facilitating group activities.
• Intellectually curious and proactive in taking initiative.
• Strong time management and organizational abilities.
• Adaptable and capable of problem-solving.
• Proficient in spoken and written Danish, Norwegian, Swedish, and English.
• Detail-oriented with a focus on broader objectives.
• Friendly and responsive communication style with a genuine interest in people.
• Familiarity with MS 365, online meeting platforms, and CRM systems.
• Team-oriented with collaborative skills.

Responsibilities

• Partner with instructors to enhance classroom experiences for participants.
• Prepare training venues and coordinate with catering for in-person events.
• Build rapport with attendees and address their needs during training.
• Maintain expertise in digital tools and stay updated on training offerings.
• Collaborate with operations to ensure all course-related activities are completed efficiently.
• Analyze feedback and performance metrics to improve training programs.
• Engage in cross-functional projects, including marketing support.

Skills

• Professional proficiency in multiple languages is preferred.
• Experience in managing or hosting events is advantageous.
• Background in project management or adult learning is beneficial.
• Understanding of data protection regulations is a plus.

Education

• Degree level education or equivalent experience in Customer Service is preferred.

Tools

• MS 365, online meeting platforms, CRM systems.