Engagement Moderator (Remote, Sports Industry)

Copenhagen, Capital Region
Posted 1 day, 19 hours ago
Customer Service

About the role

Job summary

This role involves moderating live engagement for a sports streaming project targeting Italian-speaking audiences. The engagement moderator will ensure that online communities are respectful and engaging during live sports events.

Qualifications

  • Native-level fluency in Italian, with strong written communication skills.
  • Prior experience in social media moderation, community management, or digital engagement.
  • Strong interest in sports, with knowledge of American football, soccer, and boxing being advantageous.

Responsibilities

  • Monitor and moderate live engagement across digital platforms during sports events.
  • Respond to audience comments in real time, maintaining brand tone and voice.
  • Foster positive and inclusive online communities.
  • Identify and manage inappropriate content, escalating issues as necessary.
  • Adapt messaging style based on event context and audience sentiment.
  • Collaborate with internal teams for smooth live-event coverage.
  • Maintain accuracy and consistency during high-volume engagement periods.

Skills

  • Excellent grammar and spelling in Italian.
  • Ability to adapt to different brand voices and communication styles.
  • Comfortable in fast-paced, live-event environments and client-facing communication.

Education

  • No specific educational requirements mentioned.

Tools

  • A dedicated laptop or desktop with a minimum of 8 GB RAM.
  • Reliable internet connection.
  • Willingness to install security software and enable two-factor authentication.
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