Customer Success Manager (SaaS, Remote, Denmark)

Job summary

This role focuses on enhancing customer strategy and SaaS product adoption for enterprise and mid-market clients, leveraging an AI-driven platform to maximize value. The position requires a blend of strategic thinking and hands-on execution in a fast-paced, collaborative environment.

Qualifications

• Minimum of 2 years in Customer Success, Account Management, or related roles within a B2B SaaS context.
• Proven success in achieving commercial targets, including renewals and expansions.
• Experience engaging with VP- and C-level stakeholders in strategic discussions.
• Ability to navigate ambiguity in high-growth environments.
• Strong technical skills for troubleshooting product and integration issues, particularly with tools like Salesforce or HubSpot.
• Excellent communication skills to simplify complex concepts.
• Strong program and project management capabilities.

Responsibilities

Benefits

• Manage the entire customer lifecycle for a portfolio, focusing on renewals and growth opportunities.
• Develop and implement structured success plans aligned with customer KPIs and business outcomes.
• Build and sustain executive-level relationships, leading strategic business reviews.
• Address customer challenges related to product adoption and integrations in collaboration with internal teams.
• Convert complex customer feedback into actionable insights for various departments.
• Create repeatable processes and ensure alignment across functions in ambiguous situations.
• Contribute to internal resources like playbooks and success stories.
• Competitive salary with variable compensation and equity options.
• Remote-first work culture supporting autonomy and work-life balance.
• Opportunities in a rapidly scaling SaaS environment with exposure to advanced AI products.
• Emphasis on learning, ownership, and career development.
• Inclusive team culture with regular virtual and in-person events.
• Comprehensive benefits package, including health support.