Student Worker, Global Product Support (Odense, Denmark)

Job summary

This position involves supporting the Global Product Support team within Service Operations, focusing on technical knowledge and customer support documentation related to robotics and software. The role includes creating and maintaining knowledge articles, supporting escalated service cases, and collaborating with various stakeholders to enhance service processes.

Qualifications

• Currently pursuing higher education in Robotics, Software, Computer Science, Data Science, Electrical Engineering, Mechanical Engineering, or a related technical field.
• Strong written English communication skills for conveying technical information clearly.
• Analytical mindset with a preference for structured problem solving.
• Relevant coursework or project experience in data analysis, programming, or technical documentation is beneficial.
• Experience in technical support, documentation, testing, or data analysis is an advantage.
• Familiarity with tools such as Jira, Confluence, and Excel is a plus.

Responsibilities

• Create and maintain technical knowledge articles and service notes for internal use.
• Update and manage content on the Support Site, including software releases and technical service information.
• Assist with escalated service cases by organizing technical information and coordinating follow-up actions.
• Collaborate with R&D, Product Management, and Service Operations on technical clarifications.
• Extract data and prepare reports or dashboards to identify service trends and improvement opportunities.

Skills

• Strong analytical and problem-solving skills.
• Ability to communicate technical concepts effectively.
• Collaborative and proactive attitude with a willingness to learn.

Education

• Enrollment in a relevant higher education program.

Tools

• Experience with Jira, Confluence, Excel, or similar platforms is advantageous.