Customer Support Agent (iGaming, Remote)

Job summary

This role involves providing customer support for a leading online gambling brand, focusing on Danish-speaking clients. The position is based in Malta and requires adaptability to a varied schedule, including evenings and weekends.

Qualifications

• Fluent in Danish and proficient in English, both written and verbal
• Strong commitment to delivering high-quality customer service
• Ability to remain calm under pressure and multitask effectively
• Initiative in problem-solving and ownership of tasks
• Willingness to receive feedback and pursue personal growth
• Good computer skills; experience with CRM systems is advantageous
• Previous experience in a fast-paced customer service setting is preferred

Responsibilities

• Assist customers with betting, payments, and account inquiries via Live Chat, email, and phone
• Ensure a positive customer experience by providing effective solutions and guidance
• Adapt to the sporting calendar and work flexible hours as required

Skills

• Excellent communication skills
• Strong multitasking abilities
• Problem-solving mindset

Education

• Not specified

Tools

• CRM systems (experience preferred)