Client Services Manager (Adtech, Remote)

Job summary

The Client Services Manager is responsible for managing a defined portfolio of client accounts, ensuring successful campaign execution and client satisfaction during a 10-12 month maternity cover. This role involves collaborating with various internal teams to optimize campaign performance and deliver measurable value to clients.

Qualifications

• 1–3 years of experience in client account management or customer success roles.
• Understanding of digital advertising and campaign management is preferred.
• Familiarity with 3rd party ad servers, ad verification tools, and SSPs/DSPs is a plus.
• Experience with tag management systems is advantageous.
• Strong analytical skills and ability to interpret campaign performance data.

Responsibilities

• Serve as the primary contact for client accounts, fostering strong relationships.
• Oversee client onboarding, campaign launches, and ongoing management.
• Manage and optimize campaigns to meet KPIs.
• Monitor campaign performance and proactively address any issues.
• Collaborate with internal teams to support client retention and growth.
• Provide client training and performance reporting, including post-campaign analysis.
• Identify opportunities for upselling and account expansion based on client needs.

Skills

• Excellent communication and relationship-building abilities.
• High attention to detail and strong organizational skills.
• Ability to manage multiple accounts in a fast-paced environment.
• Strong problem-solving skills.

Education

• Relevant degree or equivalent experience in a related field preferred.

Tools

• Familiarity with digital advertising tools and platforms, including ad servers and analytics tools.