Customer Service Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by handling incoming calls from customers regarding their television, internet, and mobile services. The position requires assisting customers with technical issues and ensuring they have the appropriate products for their needs.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries about service issues such as signal problems and device setup
• Conduct needs assessments to enhance customer experience and promote relevant product solutions
• Participate in a structured training program for the first four weeks, including technical support and product knowledge
• Engage in sales conversations to identify customer needs and suggest appropriate solutions

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Team-oriented with a focus on collaboration and personal development

Education

• No specific educational requirements mentioned, but relevant experience in customer service is beneficial.

Tools

Additional Information

• Familiarity with customer service systems and telecommunications products is advantageous.
• Full-time position averaging 37 hours per week, including weekend shifts
• Competitive hourly wage with additional weekend pay and commission opportunities
• Benefits include pension plan, health insurance, and discounts on services
• Location: Sletvej 30, 8310 Tranbjerg