Technical Services Representative

Job summary

This position involves delivering technical support to both existing and prospective customers, addressing technical challenges, and enhancing customer relationships while assisting the sales team with technical insights. Collaboration with customers, sales, production, and laboratory teams is essential.

Qualifications

• Proven experience in a technical support role
• Strong problem-solving skills and ability to provide practical solutions
• Excellent communication and interpersonal skills

Responsibilities

• Provide technical assistance to customers and resolve their issues
• Collaborate with sales and production teams to support customer needs
• Strengthen customer relationships through effective communication and support

Skills

• Technical expertise in relevant products and services
• Ability to translate technical knowledge into customer-friendly solutions
• Strong analytical and troubleshooting skills

Education

• Relevant technical degree or equivalent experience preferred

Tools

• Familiarity with customer relationship management (CRM) software and technical support tools