Technical Customer Support Representative (Remote, Greece)

Job summary

This position involves providing technical support to Icelandic-speaking customers, ensuring efficient resolution of their issues while delivering high-quality service. The role includes diagnosing technical problems, guiding customers on product functionalities, and maintaining accurate records of interactions.

Qualifications

• Fluency in Icelandic (written and spoken) is required; English knowledge is a plus.
• Previous experience in technical customer support or a related field is preferred.
• Strong problem-solving and communication skills with a focus on customer satisfaction.
• Ability to work independently and collaboratively in a dynamic environment.

Responsibilities

• Offer technical support to clients through phone, email, and chat.
• Diagnose and troubleshoot product-related issues, providing clear solutions.
• Assist customers in understanding product features and resolving their concerns.
• Keep detailed records of customer interactions and solutions in support systems.
• Work with internal teams to identify and resolve recurring issues.
• Stay informed about the latest technical developments to provide knowledgeable support.

Skills

• Strong organizational skills and attention to detail.
• Familiarity with customer support and troubleshooting software is advantageous.
• Positive attitude and readiness to relocate to Greece.

Education

• Not specified.

Tools

• Customer support and troubleshooting software.