Technical Customer Success Manager (Remote)

Job summary

This role focuses on providing technical support and consulting for creators in the mobile app development space, ensuring successful app launches and integrations within a rapidly evolving creator economy.

Qualifications

• Minimum of 2 years in Technical Customer Success, Solutions Engineering, or similar roles
• Strong knowledge of APIs, integrations, and system workflows
• Experience with app-based products, particularly in no-code/low-code environments
• Familiarity with mobile app deployment processes for Apple App Store and Google Play
• Excellent written and verbal communication skills
• Proven ability to manage multiple projects simultaneously
• Analytical mindset for process optimization

Responsibilities

Benefits

• Manage a portfolio of creators, offering technical support throughout their app development journey
• Diagnose and resolve complex integration and configuration issues
• Guide customers in technical implementation for stable setups
• Analyze performance data and troubleshoot technical problems
• Collaborate with Product and Engineering teams to address platform issues
• Assist with app store submission processes and compliance
• Create documentation and knowledge resources to enhance scalability
• Identify and mitigate recurring customer issues proactively
• Fully remote work arrangement
• Opportunity to work with AI-powered tools in the creator economy
• Global team with occasional in-person gatherings
• Career development support and training opportunities
• High autonomy and direct impact on product and customer success
• Tech gear budget for productivity
• Generous vacation and parental leave policies
• Work in a mission-driven environment supporting creators