Technical Customer Success Manager (Hybrid, Copenhagen)

Job summary

This position involves leading complex enterprise implementations while combining project leadership with technical problem-solving and hands-on work with customer data. The role requires managing the onboarding process for a portfolio of customers and ensuring smooth integration and delivery.

Qualifications

• Experience in Customer Success, onboarding/implementation, project management, or a similar customer-facing role.
• Strong project management skills with the ability to create structure and align stakeholders.
• Technical aptitude for working directly with customer data, including CSVs/templates, mapping, and validation.
• Proficient written and verbal communication skills in English.
• Strong ownership and follow-through capabilities.

Responsibilities

• Manage onboarding and implementation for assigned customers, including building project plans and coordinating stakeholders.
• Lead the technical aspects of onboarding, focusing on data intake, mapping, validation, and troubleshooting.
• Convert customer processes into actionable implementation steps and maintain clear project communication.
• Collaborate with Product and Engineering teams for integration-related deliveries and address issues proactively.
• Support post-go-live activities, including customer health checks and adoption assessments.
• Identify opportunities for upselling and share insights to improve team efficiency through documentation.

Skills

• Strong project management and organizational skills.
• Technical proficiency in data handling and validation.
• Effective communication and stakeholder management.

Education

• Relevant experience in a customer-facing role is essential; formal education details are not specified.

Tools

• Familiarity with basic SQL, Excel/Sheets for data validation and troubleshooting is advantageous.