Technical Customer Agent

Job summary

The Technical Customer Agent is essential in providing support to the Customer Service department across Denmark, Belgium, and the Netherlands. This role focuses on managing commercial commitments and ensuring high-quality technical and customer support. The agent acts as a primary interface for technical inquiries, facilitating issue resolution and maintaining customer satisfaction.

Qualifications

• Technical education with commercial understanding or commercial experience with technical knowledge
• Previous experience in customer-facing roles, such as customer service, technical support, or sales
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and SAP
• Strong verbal and written English communication skills; knowledge of Danish, Dutch, or Flemish is a plus

Responsibilities

• Process technical inquiries professionally to ensure customer satisfaction
• Resolve customer issues and maintain positive relationships
• Provide first-line support for technical issues
• Assist with end-of-warranty and service contract tasks
• Lead technical customer meetings and manage technical escalations
• Communicate effectively with various departments
• Identify and pursue aftermarket sales opportunities

Skills

• Effective customer-oriented communication
• Problem-solving and solution-oriented mindset
• Accountability and attention to detail

Education

• Relevant technical or commercial education

Tools

• Microsoft Office Suite (Excel, PowerPoint), SAP