Technical Account Director

Job summary

The Technical Account Director is responsible for ensuring the technical success of the organization's largest and most strategic clients. This role involves developing customer strategies, driving adoption and usage of solutions, and mitigating risks while aligning with customer executives.

Qualifications

• Bachelor’s Degree in a related technical field or equivalent experience.
• 10 to 15 years of experience in a senior role related to consultative customer support or customer success within marketing technology.
• Strong executive presence and ability to collaborate with various teams and senior-level clients.
• Excellent presentation and conflict-resolution skills.
• Outstanding customer-facing abilities and problem-solving skills.

Responsibilities

• Serve as the primary technical contact for customers throughout their solution lifecycle.
• Assess technical risks and opportunities, coordinating with internal teams to create action plans.
• Maintain communication across customer operational areas and report on engagement status.
• Advocate for customers within the organization, optimizing their product investments.
• Lead a matrixed services team and develop relationships with customer partners.
• Conduct architectural and design discussions to ensure optimized solutions.

Skills

• Strong organizational skills to prioritize work against client goals.
• Ability to think strategically about business and technical challenges.
• Familiarity with development methodologies and marketing software principles.
• Experience with a range of operating systems and software, focusing on installation and troubleshooting.

Education

• Bachelor’s Degree in a related subject area or equivalent experience.

Tools

• Familiarity with analytics and marketing tools (specific tools mentioned are a plus but not required).
• API-level knowledge of third-party applications is beneficial.
• Willingness to travel to client locations (approximately 25-50 percent).