Technical Account Associate (Aviation, Copenhagen)

Job summary

This role involves managing the technical support journey for B2B accounts in the aviation sector, focusing on customer success and relationship building. The position requires close collaboration with internal teams to ensure customer satisfaction and effective resolution of technical queries.

Qualifications

• Minimum of 2 years of experience in technical support, customer success, or account management within a B2B context.
• Strong service-oriented mindset with a focus on customer experience.
• Comfortable navigating technical environments and able to communicate complex information clearly.
• Proactive approach with an understanding of the relationship between customer satisfaction and business outcomes.
• Excellent organizational skills to manage multiple accounts or projects simultaneously.
• Strong written and verbal communication abilities.
• Ability to work collaboratively in a team or independently as needed.
• Must be based in Copenhagen or willing to relocate; primarily an on-site role with some remote work flexibility.
• Preferred: Experience in aviation, MRO, logistics, or similar technical industries.

Responsibilities

Additional Information

• Manage and resolve customer technical support requests from initial contact to resolution.
• Serve as the primary contact for customers regarding technical inquiries, ensuring consistent communication.
• Proactively engage with customers to anticipate their needs and maintain strong relationships.
• Monitor account health, identifying risks and opportunities.
• Facilitate customer onboarding and project implementation for new accounts.
• Collaborate with internal teams to relay customer feedback and prioritize support cases.
• Contribute to support documentation and knowledge base to enhance team efficiency.
• Competitive benefits including healthcare insurance and pension.
• Free office lunch, snacks, and beverages.
• Opportunities for personal and professional development through dedicated growth days.