Swedish Speaking Support Specialist (Sofia)

Job summary

This position involves providing exceptional customer support to Swedish-speaking clients in the Customer Support Services sector, based in Sofia, Bulgaria. The role includes a fully-paid relocation package to facilitate the move to this vibrant city.

Qualifications

• Native or fluent Swedish language skills (spoken and written) are essential.
• Valid EU passport or work permit for Bulgaria is required.
• Previous experience in the Customer Support Services industry is advantageous.
• Strong digital literacy and multitasking abilities across various software platforms.
• Excellent communication and interpersonal skills.

Responsibilities

What We Offer

• Deliver high-quality omnichannel support to clients.
• Resolve customer inquiries with professionalism to maintain satisfaction.
• Act as a brand ambassador, ensuring communication aligns with quality standards.
• Collaborate with internal teams to address recurring issues effectively.
• Stay informed on product knowledge to assist end-users accurately.
• Meet and exceed KPIs through proactive problem-solving.
• Document customer interactions in the CRM system to maintain data integrity.
• Competitive monthly salary reflecting expertise.
• Fully paid training to ensure success in the role.
• Comprehensive health insurance coverage.
• Fully paid relocation package including flight, transfer, and hotel.
• Monthly performance bonus based on productivity and service quality.
• Opportunities for career advancement in a growing international company.