Student Assistant Customer Support (Italy)

Job summary

This role involves providing customer support for an international SaaS company, focusing on the Italian market. The Student Assistant will engage with customers to enhance their experience and support the company's growth.

Qualifications

• Native level Italian and proficiency in written and spoken English
• At least 1 year remaining before graduation from a master's program in business, IT, communication, or a related field

Responsibilities

• Provide technical assistance and troubleshooting to Italian and international customers via email and phone
• Educate customers to maximize their use of the company's products
• Assist with contract renewals and translate documentation from English to Italian

Skills

• Strong communication skills in both Italian and English
• Ability to work collaboratively with a team

Education

• Currently enrolled in a master's program in a relevant field

Tools

• Familiarity with customer support software and tools is a plus