Student Assistant Customer Support

Job summary

This position offers hands-on experience in customer support within an international SaaS company, focusing on the Swedish market. The role involves assisting customers with technical issues and enhancing their experience with the product.

Qualifications

• Native level Swedish and proficiency in written and spoken English
• At least 1 year remaining before graduation from a master's program in business, IT, communication, or a related field

Responsibilities

What's in it for you?

Additional requirements

• Provide technical assistance and troubleshooting for Swedish and international customers via email and phone
• Educate customers to maximize their use of the product
• Assist with contract renewals and translate documentation from English to Swedish
• Support pre-sales activities as a technical expert
• Opportunity to impact customers' businesses and add value to their operations
• 15 hours of work per week with flexible working hours to accommodate studies
• Work in an office located near Østerport station with catered lunches
• Participate in fun social events throughout the year
• Must have a clean criminal record and a valid EU work permit.