Strategy Consulting Director (Remote, Consulting)

Job summary

This role involves leading strategic initiatives focused on customer loyalty and engagement for a diverse client portfolio. The position requires a strong background in consulting and a passion for transforming customer relationships through innovative strategies.

Qualifications

• Bachelor's degree or equivalent experience; advanced degree preferred.
• Over 8 years of experience in strategy or management consulting, preferably from a top-tier firm.
• Proven expertise in Loyalty strategy, including program design and customer retention.

Responsibilities

• Act as the primary strategic lead for key accounts, managing executive relationships and identifying value creation opportunities.
• Drive business development efforts, including proposal development and securing new engagements.
• Oversee the design and delivery of complex strategy engagements, ensuring client satisfaction and adherence to timelines.
• Provide strategic oversight for deliverables, ensuring actionable insights and impactful presentations.
• Mentor and manage multi-disciplinary teams, fostering a culture of excellence and continuous improvement.
• Contribute to recruiting and retaining top consulting talent.
• Develop proprietary methodologies in Loyalty and CX, enhancing the firm's market position.

Skills

• Strong analytical and problem-solving abilities.
• Exceptional client relationship management skills.
• Proven ability to lead and mentor high-performing teams.

Education

• Relevant Bachelor's degree; advanced degree preferred.

Tools

• Familiarity with platforms such as Salesforce, Adobe Experience Cloud, and Braze.