Stock Controller (Luxury Retail, Copenhagen)

Job summary

The Stock Controller is responsible for supporting warehouse management and ensuring the proper handling of goods in a luxury retail environment. This role involves meeting KPIs and adhering to company procedures to provide excellent service to both in-store and e-commerce customers.

Qualifications

• Previous experience in a similar role within a luxury or premium brand
• Strong understanding of luxury customer service principles
• Ability to build long-lasting client relationships
• Team player with the ability to work independently
• Excellent communication and interpersonal skills
• Fluency in English

Responsibilities

• Ensure product care and protection according to guidelines
• Manage daily goods receipt and storage, preparing products for sales
• Handle shop-to-shop transfers and returns in compliance with timelines
• Process E-Commerce orders while maintaining service levels
• Manage damaged and non-sellable products appropriately
• Organize packaging and stationery, both physically and in IT systems
• Participate in inventory management and ensure cleanliness of the warehouse
• Support Stock Manager in optimizing warehouse space
• Collaborate with Sales Associates and Visual Merchandising team as needed
• Maintain relationships with providers and organize monthly archives

Skills

• Strong organizational skills
• Proficiency in inventory management systems
• Ability to work under pressure and meet deadlines

Education

• Not specified

Tools

• IT systems for inventory management