Station Agent (Fleet Management, Remote)

Job summary

This role involves ensuring the maintenance and readiness of a fleet of vehicles while providing exceptional customer service. The Station Agent will be responsible for preparing vehicles, conducting inspections, and facilitating smooth handovers to customers.

Qualifications

• Strong attention to detail and ability to follow established processes and checklists.
• Excellent customer service skills with a proactive approach to problem-solving.
• Capability to safely operate and maintain vehicles, ensuring cleanliness and road safety standards are met.
• Professionalism in handling documentation and customer interactions.
• Team-oriented mindset with a commitment to continuous learning and development.

Responsibilities

• Prepare vehicles to meet high-quality standards, ensuring cleanliness and legal compliance.
• Conduct inspections using a checklist to ensure vehicles are ready for customer handover.
• Deliver and collect vehicles according to customer requirements, providing essential information during handovers.
• Identify and report any damage or maintenance issues, completing necessary documentation.
• Collaborate with management to assist in vehicle movements and customer service tasks.
• Maintain high standards of customer service in all interactions.
• Adhere to health, safety, and environmental guidelines, reporting concerns as needed.
• Drive company vehicles safely, following established driving standards.

Skills

• Attention to detail
• Customer service excellence
• Vehicle operation and maintenance
• Professional communication
• Team collaboration

Education

• Not specified

Tools

• Ready for Rent Checklist
• Company Driving Standards Policy