Station Agent

Job summary

The role of a Station Agent involves ensuring the fleet's excellence and providing high-quality service to customers. The agent is responsible for preparing vehicles to meet company standards, conducting inspections, and facilitating smooth vehicle handovers.

Qualifications

• Strong attention to detail and ability to follow processes and checklists.
• Excellent customer service skills with a proactive approach to problem-solving.
• Capability to safely operate and maintain vehicles, ensuring cleanliness and road safety.
• Professionalism in managing paperwork and customer interactions.
• Team-oriented with a commitment to continuous learning and development.

Responsibilities

• Prepare vehicles to ensure they are clean, road-legal, and properly documented.
• Conduct inspections using the Ready for Rent Checklist for customer handovers.
• Deliver and collect vehicles, providing essential information to customers.
• Identify and report any damage or maintenance issues during vehicle collection.
• Collaborate with management on vehicle movements and customer service tasks.
• Maintain high standards of customer service in all interactions.
• Adhere to health, safety, and environmental guidelines, reporting concerns as necessary.
• Drive company vehicles safely, following the Company Driving Standards Policy.

Skills

• Attention to detail
• Customer service excellence
• Vehicle operation and maintenance
• Professional communication
• Team collaboration

Education

• Not specified

Tools

• Not specified