Solutions Consultant (Customer Support, Sofia)

Job summary

This position involves providing exceptional technical and functional support to customers in Swedish within a customer support services environment in Sofia, Bulgaria. The role is essential for ensuring client satisfaction and service excellence.

Qualifications

• Native or fluent in Swedish (spoken and written) is required.
• Valid EU passport or work permit for Bulgaria is necessary.
• Professional proficiency in English is needed for collaboration with international teams.
• Background in customer support services or a strong desire to excel in a client-facing role is preferred.
• Exceptional problem-solving skills and a focus on delivering high-quality service experiences are essential.

Responsibilities

• Deliver high-quality support to customers in Swedish, addressing complex inquiries and providing effective solutions.
• Maintain detailed records of customer interactions in the CRM system to enhance service performance.
• Collaborate with international teams to share best practices and improve customer experience metrics.
• Identify service trends or technical issues and escalate them appropriately.
• Represent the company brand professionally, ensuring all communications meet corporate standards.
• Participate in team briefings and training to stay informed about product and industry developments.

Skills

• Strong analytical and problem-solving abilities.
• Excellent communication skills in both Swedish and English.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Education

• Not specified.

Tools

• CRM systems for tracking customer interactions.